General terms
Base service boundaries, responsibilities, limitations, and customer expectations.
Open general termsUse this page for customer-facing terms, privacy, payment expectations, service agreements, data retention, and affiliate disclosure.
Base service boundaries, responsibilities, limitations, and customer expectations.
Open general termsWhat information may be collected for service, records, payments, and support.
Open privacy policyHow service records, logs, uploads, backups, and deletion requests are handled.
Open retention policyOfficial invoice and provider-hosted payment expectations. The Flask site does not collect card numbers.
Open payment policyRates, backup responsibility, account ownership, excluded work, and support limits.
Open I.T. agreementManaged Drop-and-Mow subscription terms and customer responsibilities.
Open Tier 1 agreementHybrid Owner terms for customer-owned robot integration and maintenance.
Open Tier 2 termsAutonomous winter service scope, safety limits, weather delays, and responsibilities.
Open winter agreementHow affiliate links may be used and how recommendations should stay tied to real deployment needs.
Open disclosure