Residential tech support
$75/hr
1-hour minimum. Best for Wi-Fi, smart homes, printers, PC tune-ups, and home-office issues.
Rates
Small office and local business support
$120/hr
Best for office networks, secure backups, cameras, device cleanup, and reliability planning.
Customer backup responsibility
The customer is responsible for backing up important files before repair, malware cleanup, operating-system work, drive replacement, firmware updates, or account troubleshooting. Tri-Lutions can help set up backups but cannot guarantee lost-data recovery.
Accounts and passwords
The customer must provide lawful access to accounts, recovery email, multi-factor authentication, devices, and software licenses. Tri-Lutions does not bypass accounts, break passwords, remove ownership locks, or access systems without authorization.
Malware and security cleanup
Malware cleanup, suspicious-account review, and network hardening are best-effort services. Some cases require password resets, device replacement, OS reinstall, financial-institution contact, or vendor support beyond the service visit.
Out-of-scope work
- Licensed electrical work, structural cabling inside walls without appropriate qualification, or unsafe ladder/roof work.
- Illegal access, circumvention, surveillance without proper authorization, or bypassing vendor ownership controls.
- Guaranteed recovery of failed drives, lost accounts, deleted data, or vendor-hosted services.