Device state
Mower model, app/display message, charge state, station light, date/time, and schedule.
Robot mower will not leave the charger or loses its boundary
Use this flow when a robotic mower remains at the charging station, stops in the yard, cannot dock, or reports a boundary, loop, GPS, or RTK problem.
Safety first: pause the mower, keep people and pets clear, and never handle blades or moving parts while it can operate. Do not open the charging station, handle exposed wiring, bypass safety stops, or test around an unsafe yard condition.
What this flow is for
The mower is not leaving the charger, stopping in the yard, failing to dock, or losing its boundary or position. The first split is charging/schedule, boundary/docking, or GPS/RTK coverage.
First safe checks
- Record model, exact message, last known-good run, and affected behavior.
- Confirm the charging station has its normal status light and visible connections are seated; do not open it.
- Verify charge state, date/time, schedule, and safety/obstacle messages.
- Record boundary/loop status or GPS/RTK position status without bypassing the system.
- Use only a documented, supervised docking or coverage test with the area clear.
Best evidence
Capture this before changing installation settings
Failure shape
Does it fail to start, stop in the yard, fail to dock, show no loop, or lose GPS/RTK?
Site change
Recent landscaping, boundary/guide wire, station, antenna, Wi-Fi, firmware, weather, or map changes.
Likely causes
Most likely problem buckets
Charging or schedule
Station power, charge state, schedule, date/time, or a safety stop prevents departure.
Boundary or loop
A boundary/guide connection or wire-break condition affects a boundary-wire installation.
Docking path
Station placement, guide route, obstacle, or boundary path prevents reliable docking.
GPS or RTK coverage
Satellite, antenna, cloud, or local coverage conditions affect a wire-free installation.
Next safe steps
Take one step at a time
ACT-MOWER-001
Capture model, exact error, station light, charge state, schedule, and last known-good run.
ACT-MOWER-002
With the mower paused and area clear, verify visible station status, charge state, date/time, schedule, and safety messages.
ACT-MOWER-003
Use only the model's documented supervised docking, boundary, or coverage test.
ACT-MOWER-004
Hand off wiring, station, battery, blade, electrical, GPS/RTK installation, or repeated safety-stop work.
Best follow-up ask
Does the mower charge normally, and does the charging station show its expected status light?
When to stop and hand off
Escalate when safe checks do not restore operation or the evidence points to wiring, station, battery, blade, electrical, GPS/RTK installation, or an unsafe yard condition.
Source provenance
Reviewed against official Husqvarna guidance
This vendor-neutral flow uses common low-risk checks from Husqvarna Automower support. Model-specific installation and repair instructions still take precedence.
Map the equipment
Record the mower, charging station, boundary or coverage evidence, and handoff notes privately.
Open private discoveryContinue in support chat
The support assistant can ask the next question and prepare a technician or dealer handoff.
Open support chat